Spring 2018 - Bill 14: An Act to Empower Utility Consumers

An Act to Secure Alberta’s Electricity Future will better protect consumers by empowering the Alberta Utilities Commission (AUC) to penalize electricity and natural gas service providers for breaches of customer service, such as sending out late bills or overcharging consumers.

Previously in Alberta, the only tool available to hold companies to account is a formal hearing process, which can be lengthy and costly. This legislation would allow the AUC to issue penalties, similar to a traffic ticket, to ensure all service providers are following the rules.   

The AUC would develop the penalties in consultation with stakeholders and service providers to ensure they are fair 

Key Points

The Bill protects everyday Albertans and makeslife more affordable for families by expanding Utilities Consumer Advocate’s free mediation services to water bills.

The UCA has a proven track record for protecting natural gas and electricity consumers in Alberta and mediating on their behalf. Adding water, sewage and drainage to their mandate makes it a one-stop shop for Albertans to resolve disputes with their utility bills.

The government is also expanding UCA’s ability to report on how gas and electricity companies are performing, so Albertans can make informed choices when buying power or natural gas

This will increase UCA’s role in reporting so Albertans can sign up for plans with confidence, knowing their utility will serve them well.

Press releases


Links & Resources

Read the Bill